AI agent workflow in production
AI Agent Development

AI Agents Builtfor Production,Not Just Demos

Redevon IT designs, builds and integrates AI agents into the workflows your team already runs, and stays on to support them after launch.

14+Years
125+Projects
12+Countries
11Agents in production
What we build

AI Agents Designed Around Your Business

Five shapes cover most of what companies ask us for. Anything that does not fit one of them gets built to shape.

Customer Support AgentsFirst line replies, refunds and escalation, working inside the help desk your team already uses.Ticket arrives drafted & actioned closed or escalated
Internal Knowledge AgentsAnswers drawn from your docs, wikis and closed tickets, returned with the source attached.Question asked sources retrieved answer with citations
Operations & Workflow AgentsThe repetitive middle of a process: matched, checked and moved on without a person copying fields between systems.Record created validated & routed systems updated
Sales & Lead AgentsEnrichment, qualification and follow up that still happens when the pipeline lands late on a Friday.Lead captured enriched & scored routed to a rep
Data & Reporting AgentsRecurring pulls, reconciliations and the weekly summary nobody on the team has time to write.Data lands reconciled & checked report delivered
Prototype vs Production

Building the Agent Is the Easy Part. Making It Reliable Is the Real Work.

Most agent projects stall in the gap between these two columns. It is the part that rarely makes it into a demo.

Prototype AI 06

  • Impressive demo
  • Curated inputs
  • Limited integrations
  • No failure handling
  • Little monitoring
  • Ideal conditions only

Production AI 07

  • Real business data
  • Live integrations
  • Permissions & access control
  • Error handling
  • Human escalation
  • Evaluation & monitoring
  • Cost controls

Redevon IT focuses on production AI.

Everything in the right hand column is in scope from the first week, not added once something breaks.

Architecture

How We Build AI Agents Into Your Existing Systems

Nothing here is a black box. Every step is a decision you sign off on before we build it.

TriggerMessage, event or schedule
AI AgentPlans, calls tools, checks its work
Knowledge / RAGDocs, wikis, closed tickets
Business SystemsCRM / ERP / APIs
GuardrailsPermissions & policy
Human ApprovalOn the thresholds you set
MonitoringTraces, evals, cost

The dashed return is the feedback loop: traces and corrections go back into the agent, which is how it improves after launch rather than drifting.

Plugs into

CRM / ERP / Helpdesk / APIs / Databases / Document Stores / Email / Cloud Platforms

Evaluation & operations

Production AI You Can Test, Measure and Operate

The same agent, on both sides of launch. What we prove before it goes live, and what we watch once it is.

Reference implementation metrics
Before launch1,240 cases  ·  94.2% passing
Accuracy97
Retrieval Quality91
Edge Cases88
Permissions100
Failure Testing93
Regression Tests100
After launchRolling 30 days  ·  0 unresolved
Latency1.9s
Tool Errors12/d
Quality Drift↓0.2
Cost$312
Escalations0.8%
Retrieval Failures3/d
User Feedback96%

For systems that need ongoing engineering ownership after launch, see our Managed Platform Engineering & Operations service.

Relevant work

Production AI in Practice

Reference implementation: built by us, not a client engagement
Customer EnquiryAI AgentKnowledgeCRM LookupDraft ResponseHuman ApprovalCRM UpdateMonitoring
Path AHandled end to end
Path BEscalated on contact
The dashed run is the branch that matters: on Path B the agent recognises it should not act, and hands the enquiry to a person before it drafts or writes anything. Both paths meet again at approval, and both are recorded.
Production AI support triage agent in practice

A support triage agent running against a seeded CRM and help desk. It answers from the knowledge base, checks the account before it promises anything, and stops at a human whenever the next step would cost money or leave the system in a state it cannot undo.

68%Took Path A end to end
32%Escalated before drafting
0Unapproved writes

For what separates a reference implementation like this from a demo, see AI Agents in Production: What Changes After the Prototype.

Process

From Opportunity Discovery to Production

A typical production engagement runs around 10 to 14 weeks, depending on integrations, data readiness and approval requirements. The stages overlap on purpose: nothing waits for a sign off that could have happened in parallel.

Shown at the 14 week upper bound
01

Opportunity Sprint

Find where agents actually pay, and end with a decision rather than a proposal.

Wk 1 to 3
Sprint scope

Workflow Assessment / Opportunity Mapping /Data & Integration Review / Technical Architecture / Risk Analysis / Implementation Roadmap / Optional Prototype

Fixed scope, fixed price
02

Architecture

Models, tools, integrations, data sources and controls.

Wk 3 to 5
03

Prototype

Validate the workflow and the technical assumptions on real data.

Wk 5 to 7
04

Integration

Connect live systems, APIs and knowledge sources.

Wk 6 to 9
05

Production Readiness

Accuracy, permissions, failure handling, security and monitoring.

Wk 9 to 11
06

Launch & Improvement

Deploy, watch it run, and improve it on evidence rather than opinion.

Wk 11 to 14

Stage 01 runs on its own. If you are not sure where AI agents fit into your business yet, start there: two to three weeks, fixed price, and everything produced is yours whether or not we build the rest.

Discuss an AI Opportunity SprintDiscuss an AI Opportunity Sprint
Built withModel and platform agnostic

OpenAI / Anthropic / Gemini / Azure OpenAI / LangGraph / Python / AWS / Google Cloud / Azure

Why Companies Work With Redevon IT for Production AI

01Engineering First
02Production Focused
03Integration Experience
04Long Term Ownership
05International Delivery
Common questions

What teams usually
ask first.

A working prototype on your own data lands around week five to seven. It is deliberately not a demo: it runs the real workflow against real systems, which is the only way to find out whether the idea survives contact with your business.

No. Agents sit on top of what you run today (CRM, ERP, helpdesk, databases, document stores) through their existing APIs. If a system has no API, we say so during the sprint rather than discovering it in week nine.

It is designed on the assumption that it will. Permissions limit what it can touch, thresholds you set send anything consequential to a human first, and every run leaves a trace you can read. When something does go wrong, you can see exactly which step caused it.

Whichever one fits the workflow and the budget. We build behind an abstraction so the model is a decision you can revisit rather than a dependency you are stuck with. This matters, because the best model for a workflow changes quickly.

You do, including everything produced during the Opportunity Sprint. Your data stays in your own environment wherever the architecture allows it, and we will tell you plainly when it cannot.

AI agent development costs depend on workflow complexity, integrations, data readiness, evaluation requirements and the level of production engineering involved. We usually start with a scoped Opportunity Sprint, then provide an implementation budget once the architecture and risks are understood.

Model usage plus hosting, and both are visible from day one: cost per run is one of the metrics we monitor rather than a surprise on an invoice. Most workflows we ship sit in the low hundreds per month at production volume.

Start here

Tell Us the Workflow. We Will Tell You If an Agent Belongs There.

Bring one process that costs your team more time than it should. That is enough to start a useful conversation, and often enough for us to say it is not worth automating yet.

One business dayEvery enquiry gets a written reply, including the ones we are not the right fit for.
No obligationThe first call is a conversation about your workflow, not a pitch deck.
NDA on requestSigned before the call if you would rather talk about the real numbers.